Maintenance Packages
UK-Wide Mobile Shelving Maintenance Packages
Planned maintenance, responsive emergency call-outs and flexible service packages for mobile shelving and roller racking systems throughout the United Kingdom.
Protect your investment. Minimise downtime. Stay compliant.
Our mobile shelving maintenance packages provide structured support throughout the year, helping organisations keep their storage systems operating safely, smoothly and efficiently. Packages can include planned servicing, system inspections, adjustments, lubrication, fault diagnosis, emergency call-out support and replacement parts or spares, depending on the selected level of cover and the terms of the agreement.
Cover is available across the entire United Kingdom for mobile shelving systems, roller racking, manual and mechanical mobile shelving, electrically operated mobile shelving, high-density storage, mobile archive shelving, mobile library shelving, healthcare storage, museum and heritage storage and mobile warehouse and industrial storage systems. Packages are tailored to the size, age, condition, manufacturer and operational demands of each installation.
Package options
Three levels of cover — tailored to your system
Every mobile shelving installation is different, so we quote every package individually after a system assessment. The tiers below are a starting point — we will recommend the right level of cover for your usage, condition and operational importance.
Essential Maintenance Package
Suitable for organisations requiring scheduled preventative maintenance.
- Planned annual maintenance visit
- Visual and operational system inspection
- Basic cleaning and lubrication of relevant moving components
- Checking of tracks, drives, handles, controls and safety features
- Minor adjustments where practical
- Maintenance report
- Identification of worn or damaged components
- Priority quotation for recommended repairs
Enhanced Maintenance Package
Suitable for frequently used mobile shelving systems.
- Multiple planned maintenance visits throughout the year
- Preventative servicing
- Operational and safety checks
- Adjustments and fault diagnosis
- Priority technical support
- Preferential emergency call-out response
- Selected minor parts or consumables where included within the agreement
- Detailed maintenance records and recommendations
Comprehensive Support Package
Suitable for critical, heavily used or operationally important storage systems.
- Bespoke planned maintenance schedule
- Priority emergency call-out support
- Fault diagnosis and responsive repair attendance
- Parts and spare-component support according to the agreed contract
- Planned replacement of identified wear components where included
- Ongoing service documentation
- Dedicated account support
- Multi-site maintenance options
- Tailored response arrangements
Please note: Package features, response arrangements, labour allowances, replacement parts and emergency attendance are subject to the specific maintenance agreement, system survey, exclusions, availability and the nature of the fault. Full terms will be provided with every proposal.
Emergency support
Emergency Mobile Shelving Call-Out Support
Selected maintenance packages may include priority emergency attendance when a mobile shelving or roller racking system develops a fault or breakdown. Our first priority is to diagnose the fault, make the area safe where necessary and determine the most appropriate repair. Parts, specialist components or additional labour may be required — a repair on the first visit cannot be guaranteed.
What planned maintenance can include
A methodical inspection — every visit
The exact scope of each visit is confirmed in your maintenance agreement. The following checks are typical of a planned mobile shelving maintenance visit.
Mobile bases & carriages
Inspection of base frames, carriage alignment and load-bearing condition.
Track & floor-level checks
Rail wear, seating, floor interface and levelness assessment.
Drive-chain & mechanism
Chain tension, sprockets, couplings and mechanical drive components.
Handles & gearing
Gearbox operation, handle fit, backlash and effort under load.
Electrical control testing
Control panels, wiring, contactors and drive electronics function checks.
Safety sensors & stops
Photocells, floor sweeps, emergency stops and safety interlocks.
Lubrication
Lubrication of appropriate moving components using manufacturer-suitable products.
Alignment checks
Carriage squareness, rail parallelism and end-stop alignment.
Fixings & connections
Fastener torque checks, bracketry and mechanical connections.
Worn component ID
Identification of components approaching end of service life.
Operational testing
Full-travel operation, load simulation and repeat-cycle checks.
Documentation
Written maintenance report, findings log and prioritised recommendations.
Parts & spares support
Genuine, compatible and refurbished parts
Parts and spares may be included within certain maintenance packages or supplied separately, depending on the agreement and the type of component required. Availability can depend on the system manufacturer, age, model and whether original components are still produced.
Where original parts are obsolete, we can investigate suitable repair, refurbishment or replacement options. We do not claim that every obsolete part can be sourced or reproduced — some solutions require creative engineering and are quoted individually.
Component categories
Systems & manufacturers
Many makes, many ages, one methodical approach
We work with a wide variety of mobile shelving systems, including older, discontinued and manufacturer-specific installations. Every system is assessed individually so that we can recommend an appropriate maintenance and repair strategy — whether that is routine servicing, targeted refurbishment or planned component replacement.
Industries served
Trusted across the UK — from NHS to national archives
Maintenance packages are suitable for both single systems and multi-site estates. Typical sectors we support:
UK-wide coverage
Mobile shelving engineers across every UK region
Our mobile shelving maintenance packages are available throughout England, Scotland, Wales and Northern Ireland. Engineers routinely travel to London, the South East and South West, the East of England, the East and West Midlands, the North West and North East, Yorkshire and the Humber, across Scotland, Wales and Northern Ireland.
We regularly attend sites in London, Birmingham, Manchester, Liverpool, Leeds, Sheffield, Newcastle, Bristol, Bath, Cardiff, Swansea, Exeter, Plymouth, Southampton and Portsmouth. Further clients are supported in Reading, Oxford, Cambridge, Nottingham, Leicester, Derby, Coventry, Wolverhampton, Stoke-on-Trent, Chester, York and Hull, alongside Edinburgh, Glasgow, Aberdeen, Dundee and Belfast.
For organisations operating mobile shelving at multiple UK addresses, we can put together a single, consolidated maintenance schedule with one point of contact and unified documentation — see our UK locations page for regional detail.
Why Rackstor UK
Honest, technical, national.
How it works
From enquiry to ongoing support in five steps
- 1
Initial Enquiry
You share system details, location, photographs and any known issues via the form, email or phone.
- 2
System Assessment
We review remotely or arrange a site assessment where required to check condition and operation.
- 3
Package Recommendation
We propose an appropriate maintenance package based on age, size, usage, condition and operational importance.
- 4
Planned Maintenance
Scheduled visits are booked at agreed intervals throughout the contract period.
- 5
Ongoing Support
Emergency support, repairs, parts and additional attendance are supplied according to the agreed package and terms.
FAQ
Common questions about maintenance packages
+What is included in a mobile shelving maintenance package?
Inclusions vary by package. A typical agreement can cover planned servicing visits, operational and safety inspections, lubrication and adjustment of relevant moving components, fault diagnosis, written maintenance reports, priority technical support, and — under enhanced or comprehensive packages — emergency call-out attendance and selected replacement parts. Exact inclusions, exclusions and response arrangements are confirmed in the individual maintenance agreement.
+Are emergency call-outs included?
Emergency call-out attendance is included or prioritised under selected maintenance packages. Availability, response arrangements, labour allowances and any parts required are subject to the specific contract terms, exclusions, site location and the nature of the fault. Any work outside the agreed cover is quoted separately.
+Are all replacement parts included?
Parts coverage depends on the package and the agreement. Consumables and selected minor components may be included under enhanced or comprehensive packages. Specialist, obsolete, high-value or manufacturer-specific components are typically quoted separately.
+How often should mobile shelving be maintained?
Servicing frequency depends on usage, environment, age, system type, operational demands, manufacturer recommendations and risk profile. Many organisations opt for annual servicing, while heavily used or safety-critical installations often benefit from more frequent visits. We assess every system individually and recommend an appropriate schedule.
+Can you maintain older mobile shelving systems?
Yes. Older, discontinued and legacy mobile shelving systems can often be assessed and maintained. Parts availability, component condition and manufacturer support will influence the recommended maintenance and repair strategy. Where original parts are obsolete we will investigate suitable repair, refurbishment or replacement options.
+Do you cover electrically operated mobile shelving?
Yes — subject to an initial assessment of the system, its controls and available technical information. Electric mobile shelving typically requires additional checks around drive motors, control systems, safety sensors, emergency stops and floor sweeps.
+Can you cover multiple sites?
Yes. Bespoke multi-site maintenance schedules can be prepared for organisations operating mobile shelving at several UK locations. A single point of contact and consolidated documentation are typically included.
+Can you repair a system during a maintenance visit?
Minor adjustments and small repairs are often possible during a scheduled visit. More extensive repairs, specialist parts or additional labour may require a separate quotation and return visit.
+Do you work outside normal business hours?
Out-of-hours and emergency arrangements may be available under selected agreements. Any such arrangements, along with response targets and any applicable charges, are confirmed within the individual maintenance contract.
+How do I obtain a quotation?
Send us your contact details, site postcode, system type, approximate dimensions or number of systems, manufacturer if known, photographs and details of any current faults. We will review the information, arrange a site assessment where required and propose an appropriate package.
Enquiry form
Request a maintenance package proposal
Tell us a little about your system and we'll come back with a package recommendation within 1 hour during working hours.